Founded in Dallas and celebrating over 20 years of service, Milestone Electric, A/C & Plumbing is one of Texas’ most trusted names in home services. With a deep commitment to excellence, safety, and integrity, Milestone supports thousands of homeowners across the Dallas–Fort Worth area through its team of expert electricians, plumbers, and HVAC technicians.
With a fleet of over 330 vehicles, efficient and secure fleet management is central to their success.
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The Challenges
As Milestone’s fleet grew, so did the complexity of managing fuel expenses and ensuring security across hundreds of drivers. Relying on Wex’s QuickTrip (QT) card program posed several limitations:
- Restricted fuel access: Drivers could only fuel at QT stations, many of which were far from technicians’ routes or homes, leading to wasted time and logistical headaches.
- Rampant fuel fraud: Cards and PINs were often written down and lost, making it easy for employees to steal fuel undetected. One incident alone resulted in over $4,000 in stolen fuel.
- Cumbersome admin work: Generating reports, tracking fuel types, and ensuring compliance added manual burden to an already stretched fleet admin team.
The Solution
Milestone switched to Coast to modernize their fuel program, integrating it directly with Samsara telematics to unlock fraud prevention, efficiency, and real savings.
Key Features Adopted:
- Universal fueling access: Technicians can now fuel anywhere, eliminating unnecessary detours and simplifying workflows.
- Telematics-backed verification: Coast’s integration with Samsara ensures the vehicle is at the pump before a transaction is approved, dramatically reducing fraud risk.
- Phone-based authentication: By replacing static fuel PINs with one-time authentication via mobile, Coast ensures only authorized users transact.
- Streamlined reporting: Intuitive tools and clean UI make it easy to track usage, flag premium fuel exceptions, and manage spend across the fleet.
The Results
✅ $130,000 saved annually on fuel: Simply by giving technicians the freedom to choose the most cost-effective stations, Milestone saved over $130K in a year, an estimated 8% of their fuel budget.
✅ $23,900+ in payroll savings: With nearly 29,000 annual fuel transactions, eliminating just one minute per stop in detour or decision time translates to massive efficiency gains.
✅ $88,000 in vehicle cost avoidance: Avoiding just one unnecessary gallon per transaction adds up, especially when considering wear and tear from extra miles.
✅ Significant fraud reduction: By eliminating fuel PINs, requiring GPS validation, and tying transactions to mobile authentication, Milestone closed the door on opportunistic misuse.
✅ Improved admin efficiency: Running reports (e.g., fuel type monitoring) is faster and easier. Coast’s interface eliminates friction that once existed with legacy platforms.
